Refund & Withdrawal Policy

To ensure the stability of the prize pool and fair participation for all members, every purchased prize bond is subject to a strict 6-month holding period.

• The holding period begins on the date the bond is approved by the administration, not the date the purchase request was submitted.
• During this 6-month period, the bond is considered "locked" and cannot be withdrawn or refunded under any circumstances.
• Locked bonds actively participate in all monthly lucky draws during their holding period.

A bond becomes eligible for withdrawal only when all of the following conditions are met:

• The bond's payment status is "approved".
• The bond is currently active (not already withdrawn or pending withdrawal).
• Exactly 180 days (approximately 6 months) have passed since the bond's approval date.

You can track the remaining locked days for each of your bonds in your User Dashboard.

Once a bond is eligible, you may initiate a withdrawal request through your dashboard:

• Navigate to the "Withdrawals" section and select the eligible bond.
• Submit the withdrawal request. The bond's status will change to "Withdrawal Pending".
• While pending withdrawal, the bond will no longer participate in monthly lucky draws.
• The administration team will review the request and, upon approval, process the refund to your original payment method (JazzCash or EasyPaisa).
• Once the refund is processed, the bond's status updates to "Withdrawn" and it is permanently deactivated.

A withdrawal request may be rejected under the following circumstances:

• The request was submitted due to a system error before the holding period was fully completed.
• Suspicious or fraudulent activity is detected on the account.
• The original payment method is no longer valid or accessible, requiring updated payment details from the user.

If a request is rejected, the administration will provide a reason (Admin Note), which will be visible in your request history. The bond will typically revert to an "active" status unless further action is required.

• Review Period: Withdrawal requests are typically reviewed by the administration within 3-5 business days.
• Refund Transfer: Once approved, the transfer of funds to your JazzCash or EasyPaisa account may take an additional 2-4 business days depending on the payment provider.
• We strive to process all withdrawals as quickly as possible, but delays may occur during public holidays or periods of high volume.

• It is your responsibility to ensure that the JazzCash or EasyPaisa account associated with your profile is active and capable of receiving funds.
• Prize Pak is not liable for funds sent to a closed or restricted mobile wallet account if that was the account used for the original purchase.
• If you need to update your receiving account details due to closure or loss of access, you must contact support before initiating a withdrawal.